We don’t just shine bright with our products—we back them up with a warranty that gives you peace of mind! Our lights are built to last and we’re here to ensure they do. Whether you’re lighting up a home or a business, if something goes wrong, we’ve got you covered. This page breaks down all the details of our warranty—easy to understand, transparent and ready when you need it!
What’s Covered Under Our Warranty?
We want you to enjoy peace of mind with your Qu-Lite purchase. Here’s what’s covered under our warranty:
1. Defects In Materials Or Workmanship
If your product is defective due to poor materials or faulty craftsmanship, we’ll either repair or replace it free of charge within the warranty period.
2. Manufacturer’s Defects
Any product that has a defect as a result of manufacturing errors is covered under our warranty. If you notice a malfunction caused by a fault in production, we’ll make it right.
What’s Not Covered?
While we’re committed to delivering top-quality products, there are a few things that fall outside our warranty coverage:
1. Normal Wear And Tear
Over time, products naturally show signs of use. Damage from everyday wear or minor cosmetic imperfections like scratches or fading isn’t covered under warranty.
2. Improper Installation Or Maintenance
If the product has been improperly installed or handled by unauthorized personnel, the warranty will not be valid.
3. External Damage
Physical damage caused by accidents, misuse, or exposure to extreme conditions (such as water damage or electrical surges) will not be covered.
Warranty Duration
- Our 2-year warranty covers most Qu-Lite products from the date of purchase. If the product is found to be defective within this time, we’ll repair or replace it.
- Some products come with an extended warranty of up to 5 years. Check the product details for more information on extended coverage.
How To Make A Warranty Claim
Making a warranty claim with Qu-Lite is simple. Follow these easy steps:
Gather Information
You’ll need the following:
- Proof of purchase (invoice or receipt)
- Product serial number
- A description of the issue or defect
Contact Us
If you need to submit a claim, email our customer support team at quliteledindia@gmail.com or visit our Contact Us page. Our team will provide you with the next steps and instructions.
Inspection And Approval
We will inspect the product once we receive your claim to determine if the warranty covers the issue. If approved, we will either repair or replace the product.
Replacement Or Repair
If the product is deemed defective, we’ll either send you a replacement or make repairs at no extra charge. If a replacement isn’t possible, we will issue a full refund.
How To Register Your Product For Warranty
To activate your warranty and ensure your product is covered, we recommend registering it with us within 30 days of purchase. Here’s how:
1. Fill Out The Registration Form
Provide your contact details, proof of purchase and product information.
2. Send It To Our Team
Submit the registration through our Warranty Registration page and you’ll receive a confirmation email once we’ve processed your registration.
3. Warranty Transferability
The warranty is transferable, meaning it will remain valid for the original period if you decide to sell or give away your Qu-Lite product. To claim warranty services, the new owner simply needs to provide the original proof of purchase.
Important Things To Know
- The warranty is valid only in the country where the product was purchased.
- Warranty claims must be made directly to Qu-Lite or an authorised service provider.
- Any unauthorised repairs or modifications made to the product will void the warranty.
Terms And Conditions
For more details, please refer to our full Warranty Terms & Conditions, which contain the fine print regarding your rights and responsibilities under the warranty. If you have any questions about our warranty policy or need help with a warranty claim, our customer support team is here to assist you.
We stand behind our products and strive to provide you with the best lighting solutions. With Qu-Lite’s warranty, you can enjoy peace of mind knowing we’re here to fix anything wrong.
Thank you for choosing Qu-Lite!